Webex App - Disable phone services on client side

[jd402040]

In our Citrix Xen environment,  we would like to run the Webex app for IM purposes, but our users have physical phones for calling purposes.   Is there a way to disable the phone service component of the Webex app?

Another use case, are users who login with a laptop,   Webex app is loaded on the laptop that they use for a soft phone,   if they then launch Webex in the Citrix Xen environment,   the Citrix Webex app takes control of the phone services function.

[Frank]

On the control hub -> Users -> Select the user -> Calling -> Application line assignment -> Webex application assignments -> we can uncheck the needed ones -> Save

[dtibbe]

The calling functionality just can be disabled by removing the licenses, which won't work for your use case.

I'd suggest to check existing feature requests at https://ciscocollabcustomer.ideas.aha.io/ and to upvote it (or create a new one in case there is nothing present yet)