06-25-2024 12:40 PM - edited 06-25-2024 12:41 PM
Calling > Features > Auto Attendant > Under menu > After Hours Auto Attendant > Menu
Our after hours menu, we just need to forward the call to an extension for our after-hours answering service. Right now, the only option we have it to send it to a menu and wait for the timeout for not pressing an option, before it will forward the call.
Can there be an option added, to forward to a number (DID or extension) without any waiting for menu timeout or menu press?
Or - there a better way to forward to our after-hours service, when the office closes?
06-25-2024 01:53 PM
Here are some screenshots for your reference:
Step-1
Step-2
Step-3
06-25-2024 01:38 PM
Under the configuration menu, go to Call Forwarding. Once you slide it to on, you will see an option for Call Forward Selective. You can add a schedule to when and where you want calls to be forwarded.
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