Webex Calling - Automatic Callback ?

[Translator]

Hi, I have a customer who is testing some PBX features and wants to know if it is possible to implement automatic callback with Webex Calling. As I read, it is not supported and there is a more limited alternative using call queues (queues), but callback must be manual.

Could you confirm this to me?

Thank you,

Greetings

[Translator]

@00us9n9uqpDK2rjFf5d6 shared this information:

Callback is actually automatic, when an agent becomes available.

[Jimena Saez]

Reply from @Roger Kallberg (original message not transfered by syndication due to error)

"You may need to outline in a little bit more details what it is that you're trying to accomplish. Are you asking about a contact center specific function where a caller can be automatically called back to when their first in the queue or are you asking for something native in Webex Calling? If it is the later can you please explain how you see that working?"

[Roger Kallberg]

You may need to outline in a little bit more details what it is that you're trying to accomplish. Are you asking about a contact center specific function where a caller can be automatically called back to when their first in the queue or are you asking for something native in Webex Calling? If it is the later can you please explain how you see that working?