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Webex Webcam over Citrix WORKS in the preview pain, but doesnt work...

SOG10010
Level 1
Level 1

A bunch of people in my office have all started to have the same problem over the last month or two

When remoting from home, the webcam on Webex over Citrix WORKS in the preview pain, but doesnt work in meetings.  It use to work, it just stopped.  When you try to start the video in the meeting, it hangs for a bit and then times out after a minute or so

When in the office, the local webcam works just fine

We are using webex 42.4.0.2.21893

Since we can see ourselves on our home webcams, we think citrix is working fine and it is a problem with webex (but just a guess of course)

Anyone else have a similar problem?

thanks

 

 

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