An issue in the Webex Connect Sandbox for Ukraine and Slovakia

[Dmytro Benda]

Hello Support Team,

I’ve created an account in the Webex Connect sandbox to test its functionality. As part of the testing, I need to add my mobile number to evaluate SMS and WhatsApp capabilities.

I’m currently located in Slovakia, but unfortunately, I do not see Slovakia (nor Czech Republic) listed among the available countries when attempting to add a phone number:

I also attempted to use my secondary SIM card with a Ukrainian number (Ukraine appears to be supported in the list). However, I never received the verification code. I tried multiple times throughout the day and even tested with several other Ukrainian numbers — none of them received the code.

Could you please assist with this issue? Is there a known workaround, or any recommended way to use the sandbox environment in this situation?

Thank you in advance for your support.

BR,
Dmytro Benda

[Connect-Nagarjun]

Hi @Dmytro Benda,

We’ve raised this with our technical team and will get back to you with an update once they’ve identified the cause.

[Dmytro Benda]

Hello @Connect-Nagarjun ,

Do you have any update for me about this issue, please?

[Connect-Nagarjun]

Hi @Dmytro Benda,

Apologies for the delay in my response. Could you please share the last four digits and the country code of the Ukrainian number you tried to add? Our technical team requires this information to investigate further.

[Dmytro Benda]

Hi @Connect-Nagarjun 

Sure, here they are - 0298. the country code is +380. 

[Connect-Nagarjun]

Hi @Dmytro Benda, 

Our tech support team has identified the issue and is actively working on a fix. We will update you as soon as the issue is resolved.

Thanks,
Nagarjun

[Dmytro Benda]

Hi @Connect-Nagarjun 

Thank you for good news, I appreciate it. Don't you know how long it typically takes to resolve this problem?

Thanks, 
Dmytro Benda

[Connect-Nagarjun · Accepted solution]

Hi @Dmytro Benda,

The issue has been resolved. Please try adding the Ukraine number now and let us know if you encounter any further issues.

Thanks,
Nagarjun

[Dmytro Benda]

Hi @Connect-Nagarjun 

Thank you so much. I checked it - it works for Ukrainian numbers now.