Hello,
i want to setup a service flow on webex connect to implement a queue with multiple PIQ messages to be played every 5 minutes and stops when customer is routed to an agent.
I implemented that for livechat Queue Task node >> PIQ node >> search conversation node >> sending whatsapp text message node >> delay 120 seconds >> search conversation another promo message and delay 180 seconds then circle back to the first search conversation node
but when i enter arabic text inside the text nodes .. the next search conversation node fails going from output conversationclosed and not conversationinqueue. anyone knows what can be done as a workaround to fix this ?
Thanks in advance,
