Error adding mobile number

[paulo.silva.c]

Hello,

I signed up for Sandbox, added and verified my mobile number and started messing around in Webex Connect Sandbox. Having sent an SMS, i clicked 'Receive SMS'; received an error saying i had to login. When i entered my email and password, authentication failed over and over. Tried to reset the password on the account but the email was never received. Then decided to create 'another' Webex Connect Sandbox account and was surprised to find out the very same email was acepted. However when i sign in now and try to add my mobile number i get a Mobile number already exists error. Is there any way to disassociate my cell phone with whatever sign it may be associated?

Any help appreciated!

[stgreenb]

I've tested, and the password reset does indeed work. Can you check your spam filter for any mail coming from support@imiconnect.com. There is no method to disassociate your number in the sandbox. I'll send you a private message to see if we can troubleshoot further.