Hi Guys, I'm trying to create a simple dropdown on a Live-Chat Template in the Webex Connect Template section. (Tools -> Templates), however when I add a dropdown on a template it seems that the dropdown is limited to 7 options only, which makes me w...
Forum Posts
Why I'm getting an error invalid parameter:- from
Hello, I've recently switched from Windows to Mac, and I used to receive notification pop-ups for incoming Webex messages on Windows. However, this doesn't seem to work on my Mac, and I haven't been able to find a setting to enable it. Could you plea...
Hello everyone, I'm currently building a chat flow in Webex Connect Standalone and have encountered an unexpected behavior related to the Receive node. Normally, the Receive node should capture and process actual messages typed by the user in the cha...
Hello people, I would like to ask your assistance about the chat configuration in Webex Connect Standalone. Does anyone know where the chat widget is deployed and configured? Let me clarify what I mean. In a standard Webex Contact Center tenant, we ...
Due to the soft node limitation recommended by the Connect docs, I'm attempting to modularize error handling/agent escalation in a Webex Connect flow using the Call Workflow node. The documentation states: "You can use custom variables to pass value...
Hello Support Team, I’ve created an account in the Webex Connect sandbox to test its functionality. As part of the testing, I need to add my mobile number to evaluate SMS and WhatsApp capabilities. I’m currently located in Slovakia, but unfortunately...
Is there a Voice API equivalent of the Collect Input node's Interrupt audio on user input setting? I see the name of this input in the node is 'bargin' but any attempt to add this to the JSON body returns a "json scheme validation failed" failure.
Similar to another issue in forum https://community.cisco.com/t5/webex-connect/cannot-create-account/m-p/5233122#M310 I am unable to create account with the same error I tried to login assuming my account was created, but was still throwing error sim...
OTP is sent but system throws error after entering. Screenshot attched
Hello all! I am having an issue where the number that is assigned to my Webex Connect sandbox cannot be called. Whenever I try I get a fast busy or a message that the number cannot be reached. I ran into this before where the issue was that I had not...
I have a live chat/in app messaging channel template configured. We want to add this to a web portal that a user logs into. How can I retrieve the login id of the portal to populate in the template? Is this possible?
Resolved! Webex Connect (old) developer sandbox
Hi, the old Developer sandboxes, are not accessible anymore? I would like to migrate my flows to the new one. Thanks, Victor
Hi, Trying to see if below use case can be solved with Webex Connect Voice API. Use Case: Digital Channel to Automated Voice (Channel Deflection --> Callback). 1. Website/Web Chat User --> Chat with NLU Bot and requested for Callback when the case is...
Hi Folks, I received the email to move over to the new Webex Connect Sandbox site. I am unable to signup because I receive this error message each time. "We are unable to process your request. Please contact [email protected]." I am using ...
