I am looking to accomplish the following:
On a new inbound chat thread, ask the customer a few questions and store those answers as a variable in the thread that can be used to influence the remainder of the conversation with the customer.
I know i can store and use the variable during the initial chat, but I am looking to store and retrieve it in such a way that on the 2nd, 3rd and Nth chat after, I am able to use that in my flow design.
I have been unable to figure out a way to accomplish this and looking for guidance here.