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Webex Connect email alerts

fmaglalang
Level 1
Level 1

Hi Team,

 

Good day. We have received two alerts from Webex Connect. Any ideas why did we receive them?

 

First one: This email app was a test app.

deleted_client : The OAuth client was deleted..
Please update authentication credentials configuration for your Email App named 'WxCCNotification' in Webex Connect to address this issue.

 

 

Second one: We have tried generating a token and was able to get one. This one is currently being used in production.

invalid_grant : Bad Request.
Please update authentication credentials configuration for your Email App named 'WxCCNotify' in Webex Connect to address this issue.

 

Let me know which other details you need.

 

Thank you.

2 Replies 2

vboppa
Cisco Employee
Cisco Employee

Hi,

First one: This happens because of deletion of credentials on the Email Service (e.g. Google) Developer Console

Second one: Invalid grant means that the user is not authorized to access the scope specified, for which the access token is being generated.

Thanks

asmvar@1234
Spotlight
Spotlight

Hi There, 

Have you check if Email App 'WxCCNotification' still exists under Assets--> Apps.  ? There could be possibilities it might've deleted. 
Additionally Under Created "Email Service" --> Flow--> Check the Node Runtime Authorization