Hi @mrvoipstuff , You can mimic the same CCX XML setup with Webex Contact Center. Only catch is you can't store XML file anywhere in Webex Contact Center. You can use GITHUB and create custom repo for the same and create XML document and in Webex Con...

Hi @kkuppusamy1  , Ideally Skill Profile ID should be common and each skill definition ID will have individual value. As i noticed from the payload if your skill is not "Boolean" then you can keep value as blank and change only proficiency value. It ...

Happy to Help ☺️

Hi @Sundarsara , It seems the payload information which is provided in API doesn't work for me either. However I tried pasting payload information which i used in Postman and it worked. You can use the same if you want {"activeSkills": [{"booleanValu...