Cisco Webex Desk Pro - USB C connection issue.

[norman.lim]

I just received two units of Cisco Webex Desk Pro from my HQ.

I have issue with the USB C connection with one of them.

When I connect the USB C cable to a Windows 10 laptop, it doesn't detect any devices of the Cisco Webex Desk Pro.

I tried to swap the cable between both Desk Pro, but both cable give same result, could not detect any devices of the Cisco Webex Desk Pro. I received message "The last usb DEVICE you connected to this computer malfunctioned, and Windows does not recognize it".

When I connect using HDMI cable, it could detect the monitor and speakers of the Desk Pro.

I have no issue with the other unit, when I plugged the USB C cable to my Windows 10 laptop, it detected the Camera, Microphone, Speaker and Monitor of the Desk Pro.

Please let me know how to solved this issue.

[patrick blazy]

I've got the same problem on Mac and Windows, already changed the cable, reboot all the devices. Could it be a physical issue and how to fix it ?

[kevinbr453]

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@patrick blazy wrote:

I've got the same problem on Market-Promocode and Windows, already changed the cable, reboot all the devices. Could it be a physical issue and how to fix it ?

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What version of Cisco are you using?

[patrick blazy]

I've just checked the update this morning using 10.19.1.5
I think it's a physical issue, I've open a call to Cisco about that

[norman.lim]

I have two units of Desk Pro. Both units have updated RoomOS version.

One unit is working well.

The other unit has issue with the USB-C connection.

I tried to swap the USB-C cable but it does not help.

I just opened this case to Cisco Case Manager website.

Thanks for your response.

[Khalidsg]

Check if there is any security control application that may block USB ports.

[norman.lim]

No. I don't have Codec Pro. I have only Cisco Webex Desk Pro.

[Nithin Eluvathingal]

I got confused,

Both working and non working are of same firmware version ?

could you please try a different USB-C cable.

if Smartnet available I would suggest to raise an RMA. 

[Nithin Eluvathingal]

Are you trying to Use Cs kit Pro as you Camera and Mic for a meeting on your windows machine making use of  Usb Passthrough. if yes AFAIK cs kit pro doesn’t  support that. USB passthrough is support only on Deskpro and CS kit MINI.