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Codec Plus Slow to Join Webex meetings

mquinn94
Level 1
Level 1

I am supporting a Cisco Codec Plus that is currently in some sort of half/state of joining meetings? 

So I am doing a test call with my personal webex account, calling myself from the meeting room. (have also tried the opposite direction), and according to the room I have joined the call, but according to my webex app I am alone in the meeting room, awaiting the room to join.

So I can be seen and heard by the room, but I cannot see or hear the room, as according to my device I am alone in the meeting. This is not isolated to my device. 

No diagnostic issues, no webex connectivity issues displayed, everything seems to be fine from a network perspective. The room joins after 5 or so minutes eventually to the room, but it is an executive boardroom so patience is at a premium. 

Any ideas what would be causing this issue? 

 

1 Reply 1

Wayne DeNardi
VIP Alumni
VIP Alumni

Make sure that you have configured your networks/firewalls/proxies as per the Network Requirements for Webex Services documents.  Things that happen around "5 minutes" are most often firewall related.

Wayne

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