cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
606
Views
0
Helpful
0
Replies

CVI Teams call remote disconnected.

alina.hsia
Level 1
Level 1

Hi all, 

  • I have a issue of the CVI Teams meeting, the meeting call auto disconnect(after join around a hour), after disconnect I can dial in to same meeting again and ran around 2 hours. I check the call details, the disconnect cause type is ‘Remote disconnect’. 

I raised a support ticket to Microsoft, they find the following information, seems is CVI network error;

call_end_message

Received 404 Not Found from Trouter server when trying to send Http message via Trouter.

Device: Cisco Webex Room Kit Pro

Software version: RoomOS 10.20.1.6 d8b09bf5f7b

Meet type: CVI Teams meeting

 

May I know did anyone have this issue and how to resolve? 

Thanks.

 

 

 

0 Replies 0