How to activate flex on prem license for webex deskpro

[adeebtaqui]

Greetings ,

Kindly advise how can customer activate flex 1 year subscription on prem license for webex deskpro integration with customer's server.

Can deskpro work without this flex license activation?

Below is license details:

Item Name	Description	Quantity
A-FLEX-DEVICE	Webex Device Subscription	1
SVS-FLXD-SUPT-BAS	Basic Support for Flex-Device	1
A-FLEX-P-DEVICE	Webex Device On-Premises Subscription	8
A-FLEX-EXP-ROOM	Expressway Room Registration (1)	8
A-FLEX-EXP-PAK	Expressway Product Authorization Key (1)	1
A-FLEX-P-TPRM-12X	Telepresence Room v12 License (1)	8

[Igor Lukic]

Hi @adeebtaqui,

if I understood your question correctly, you would like to register the Webex Desk Pro to the customer's CUCM or Expressway environment.

As @Nithin Eluvathingal has written, you or somebody from your company should have received an email from Cisco stating the licenses need to be provisioned. If you have not received it, then you can get in touch with the team that placed the order in CCW tool. There they can resend the email and also change the recipient (e.g. to your email address).

After the provisioning is completed, the on-premises licenses will be sent to the Smart Account of the customer (which was provided at the time of the order). Within the Smart Account it might be necessary to move the licenses to the correct Virtual Account, if not using the default one.

Best regards,

Igor 

[adeebtaqui]

@Nithin Eluvathingal 

Kindly advise on this

[Nithin Eluvathingal]

You will receive a provisioning mail from Cisco, once you complete the provisioning, the license will be available on your Smart account.

If the partner who sold already mentioned the start date, the subscription will be automatically activated on the start date mentioned on the order and all licenses related to your order  will be available on your smart account.

Kindly reach out to the partner if you haven't received the provisioning mail or  to activate the subscription.

To check the licenses Go to https://software.cisco.com  login with your SA administrator login and check your Smart account.

Can deskpro work without this flex license activation? you will have 90 days to fix the license issue if you are registering the devices on CUCM.

2.12.0.0