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Urgent! Black screen after Integration enabled

eina
Level 1
Level 1

We received a few cases reported that the Cisco Webex displaying blank screen. License : PRO. Previous case opened - Cisco (TAC #694562939) by the client.

 

Suspected the misconfiguration on the devices. Required your help! Urgently!

 

3 Replies 3

jrsteele21
Spotlight
Spotlight

Open your case here.

https://help.webex.com/contact

jrsteele21
Spotlight
Spotlight

TAC is the way to go with something like this and there seems to be a case open with already.

Im getting this error when trying to open a case



[image: Screenshot 2023-02-07 at 9.47.37 PM.png]

can you help me to create one ticket please?