04-17-2024 11:46 AM
I'm having a issue with getting my activation code to work with my desk phone. When I click continue after entering my code, I get this message (Verify Your Internet Connection). Currently my team is trying to get webex calling working and want to use desk phones as well as the soft-phone in webex. Currently my coworker's phone is working and we swapped accounts/codes as mine was not working and mine in turn worked for him and his still showed the same error. We have the exact same ISP with exact same firewall/network settings on the modem. The error the phone is throwing out is
Address resolution failure: gds.huron-dev.com
My phone is a cisco CP-8811-K9 V11 and my coworkers is V04 of the same phone. We are both unable to ping the above domain from either corporate or home networks.
Any suggestions are appreciated. I am not a VOIP guy at all, so my knowledge is extremely limited.
Thank you
Solved! Go to Solution.
06-18-2024 05:25 AM
I found the solution for my issue!
I had to upgrade the code on the phone from Enterprise version to Wedex version on the phone itself.
06-18-2024 05:25 AM
I found the solution for my issue!
I had to upgrade the code on the phone from Enterprise version to Wedex version on the phone itself.
06-17-2024 06:08 PM
I have this same issue!
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