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Webex Codec Pro Selfview PIP

Colin Fletcher
Level 1
Level 1

I am having an issue where a Webex Codec Pro running RoomOS 11.1.1.9 is showing the selfview PIP on the home screen inconsistently.  I have the Selfview settings set to "Show in call".  I am using an external camera system connected to HDMI input 1 which goes into a sleep mode when the codec is not in a call.  When the camera system is asleep there is still a black video signal being input to the codec.  I do not want the PIP to show when not in a call but seemingly randomly the PIP will show on the home screen, most often after coming out of standby or half-wake.  The only way to get it to go away is to go into the Selfview settings on the Webex Navigator panel and sometimes just exiting the settings works, sometimes you have to toggle between "Off" and "Show in call", then exit the settings.  It will work as expected for a little while but always seems to come back.  Any ideas what is going on here? 

Thanks,
Colin

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