API for webex call history of user

[Deeksha G S]

One of my customer has requested assistance in fetching webex call history for their users, specifically requiring a list of calls within a specific date range along with call duration. After conducting research, we came across the API provided by Webex: https://developer.webex.com/docs/api/v1/webex-calling-detailed-call-history. This API seems to be suitable for retrieving call history for Admins.

Before proceeding, we need to determine if the same API can be utilized for the customer's organization, or if there is an alternative API that fulfills the customer's specific requirements.

Please advise on the appropriate API or any other steps we need to take to meet the customer's request.

[Deeksha G S]

Here the scope would be org-wide information of users and my concern was if API has the capability to fetch a list of calls and their respective duration for multiple users within a specific date range.

[dstaudt]

Indeed the API does not have a query parameter for specifying an individual user (only a Location), so the intention is bulk retrieval of all calls across the org.  Note, the docs mention that the data can be retrieved up to (only) 48 hrs back, so if you want to retain this data for historical/billing/reporting purposes, you will need to be retrieving it regularly.

[Deeksha G S]

Is there any API with query parameter as individual user to get call history (like lists of calls,participants on call, call duration) ?

[dstaudt]

Not that I'm aware of...

[dstaudt]

The API seems to be the right one to be working with...not sure what the difference or potential caveat you are referring to for the customer's org might be - can you add some more detail?