We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hello,I'm trying to track down if WebEx CC has Session IDs I can pull to link multiple Agent Contacts to 1 overall customer session.Example Call: Customers calls in and is transferred from Agent A -> Agent B -> Agent C before hanging up.I'm currently...
We are using the GraphQL API Search (https://github.com/CiscoDevNet/webex-contact-center-api-samples/blob/main/graphql-sample/README.md) to pull TaskDetails in up to 24-hour periods. Before last week, this was working well and we were able to pull a ...
After a message has been posted to a space, (i.e. user typed message and hit enter) - is there a way for API to intervene and embellish the message to control how an app is going to display the message? A silly but illustrative example would be alway...
Hi, We would like to integrate with Webex CC platform and use Captures API (https://developer.webex-cx.com/documentation/captures) to retrieve audio recordings for further speech analysis. Does Cisco provide sandbox for Webex CC, where Captures API i...
Hello,We are experiencing an issue with the Get-Agent-Statistics API call (https://developer.webex-cx.com/documentation/agents/v1/get-agent-statistics). When we call the API and ask for 15-, 30-, or 60-minute stat intervals, we are seeing what should...
Hello Team,I would like to know how can we group contacts in webex teams and then directly add this group into new webex group creation Explanation :: actually in my team whenever we get some issues so we create webex group and then add certain en...
Dear API Support,I see a new sentence in the XML API deprecation notice on XML API page: "User management APIs such as CreateUser, SetUser, DelUser, etc. are NOT affected by this EOL announcement." Two related questions:1. Can we count on the lon...
We received the following notification:"Cisco Webex is [...] to inform you that Webex Site Administration management console is planned to be deprecated by the end of calendar year 2023. Site management of Webex Meeting sites will transition to Webex...
I want to integrate jenkins with webex. The goal is to notify my team when deployment is starting, in progress or completed/failed. As of now inform that manually. But I was wondering if webex could integrate with jenkins and inform the group about t...
"The Webex Browser SDK team has rolled out one of the major feature requests from our partners - the Background Noise Reduction (BNR) on Webex audio. Our advanced deep learning, speech science, and audio processing technology separates noise from hum...
Query from @jeremy Sanders over #webex4devs space - Is the remote control events package mentioned here live and where might I find documentation about it?https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-4423
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Hello.A device selection window will appear when a user clicks to dial using the API, and the call will be placed once the selection is made.Can the device selection window be bypassed? I think it would be difficult to build this with the API because...
Hello. According to the documentation, when a use does click-to dial using the API, a device selection window will come out and a call will be made after the selection is made. Is there a way to bypass the device selection window ? The reason is man...
I am trying to integrate WebEx into an existing Android application.I have registered an application with a custom redirect uri, integrated the SDK and followed the sample to authorize using OAuthWebViewAuthenticator.To keep it simple, i have added t...
