APIs to get Analytics from Webex Control Hub

[hazeena farook]

Are there APIs to get Analytics from Webex Control Hub? Looking specifically for from the Connected UC dashboard.

[hazeena farook]

There is no direct API to perform this action.

However, you can create an integration to use with the API. Here; https://developer.webex.com/docs/integrations. Using scopes, you will be able to include/restrict any admin capabilities for the access token. If the desired role is compliance, you can always add compliance scopes to the token.
Information on what compliance officers can do within the control hub can be found here https://help.webex.com/en-us/fs78p5/Assign-Organization-Account-Roles-in-Cisco-Webex-Control-Hub.
Information on what they can do within the API is provided here; https://developer.webex.com/docs/api/guides/compliance. It's the same but just thought to share this too.

Let us know if you have any questions.

[Whil Ginfour]

Hello Hazeema - Can you advise on whether Cisco has made available an API to get Control Hub “Workspaces” Analytics data yet? This last Q&A on the topic was from back in 2022. Now that it’s 2025 I am hoping things have evolved a bit so that customers can pull Analytics data from an API.

[dtibbe]

Meanwhile the reports API has been enhanced, check out https://developer.webex.com/docs/api/v1/reports. Maybe you can use a report to extract the data you want from any of those reports. There is also a Call Detail Record enpoint available, maybe the CDRs include the fields you need: https://developer.webex.com/docs/api/v1/reports-detailed-call-history

In addition, a new application type called Service Apps was introduced: https://developer.webex.com/docs/service-apps. They're similar to integrations but do not need a user's identity but have their own. They're the right choice for background tasks within your organization.