Cisco Webex Queue Metrics

[mark.rennie1]

Hi,

Is there a way to obtain the following metrics via the Cisco Webex Contact Centre APIs?

Current Queue Length i.e How many tasks are currently waiting in queue to be answered? 

Longest Call Waiting i.e How long has the oldest task been waiting in the queue? 

I don’t see any obvious metrics from the Queue Statistics API which appears for interval based historical metrics rather than current real time values.  Is there a way to obtain these today?

Thanks

[Janos Benyovszki]

@mark.rennie1 as far as I know the Queue Statistics API focuses on interval-based historical metrics. Real-time queue length and longest waiting time metrics could be obtained using the Get Queue Info and Advanced Queue Info activities within the Webex Contact Center flow framework.

[mark.rennie1]

Thank you.  Is there a link to the API for obtaining these from the flow framework?