ECE API for queue depth

[erikergen]

We have been using the following API to get wait time and queue depth for chat entry point and realized that the queue depth is always returning 5. Is there anything particular I need to do to make this work?  Thanks and have a good day.

https://chat01.wx027.webexcce.com/system/egain/chat/entrypoint/liveSessionStatus/1005

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<sessionStatus xmlns:ns5=http://jabber.org/protocol/httpbind xmlns:ns2=http://bindings.egain.com/chat xmlns:ns4="jabber:client" xmlns:ns3="urn:ietf:params:xml:ns:xmpp-stanzas">

    <ns2:waitTime>0.0</ns2:waitTime>

    <ns2:queueDepth>5</ns2:queueDepth>

    <ns2:altEngmtTime>0</ns2:altEngmtTime>

</sessionStatus>

[Janos Benyovszki]

@erikergen I know it's an old topic and I might be off here, but if you are looking for CC Queue Statistics, you might find this page useful https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics . Does that help?