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Filters in Historic Stats on Agent Performance Statistics

waqa.rubuni
Level 1
Level 1

Agents would like to be able to Set Filter by Duration and Interval on All Historic Stats under the Agent Performance Statistics.  The Filter only Shows for Agent Stats - Historic and Agent Stats by State - Historic.  It does not show for Team Stats - Historic, Queue Stats - Historic and Agent Outdial Stats - Historic

1 Reply 1

sandiban
Cisco Employee
Cisco Employee

Hello @waqa.rubuni,
Thanks for your patience so far!
I believe here your query is why you're not able to view the Team Stats with filters such as "Duration" as well as with "Interval".
It's because the Team Stats details are currently not configured that way where you can filter the statistics of the team according to the duration or, interval basis. 

It actually depends upon the usability of those reports where the Agents reports are more widely used using those filters, though other Stats are not so widely used with the further details.

If you feel there is a specific necessity for your Org to view the other Stats reports along with those filters added, you can share the details to devsupport@webex.com and we can check if that's possible to be implemented and even if there is a feature request could be raised.

Regards!
Sandip