Getting Started with Webex Contact Center APIs - Exploring Samples

[Arunabh Bhattacharjee]

We are thrilled to announce the availability of sample code on GitHub that will help you understand how to interact with the new Webex Contact Center APIs published on the Developer Portal @ developer.webex-cx.com 

See: https://github.com/CiscoDevNet/webex-contact-center-api-samples 

Most samples today are available in one variant (JS) for simplicity, more samples & variants will be published as and when new use cases are possible.

The samples will go over:

• How to get started with the Webex Contact Center APIs.

• Building your Postman collection and trying them out.

• Understanding Webex OAuth2, Access Tokens, Refresh Tokens, Webhooks.

• Building a Sample Application Integration, basic CRUD App, Recording downloader, Webhook receiver, etc

• Running the samples locally in your test environment.

• Understanding how to maintain persistent access with WebexCC using refresh tokens.

The samples have a few pre-requisites, including familiarity with APIs in general, REST, postman, basic javascript & nodeJS knowledge, basics of OAuth2, git & github.

Each of the samples contain a Readme and/or supporting video link that links to a Vidcast.

The Vidcasts are public links, so feel free to bookmark them for later review. 

They also contain chapters so you can skip to a specific portion of the overview.

Please use the tag “Webex Contact Center APIs” with your questions on Developer Community while initiating discussions about Webex Contact Center APIs.

If there are use cases that you would like to see, we would love to hear from you, feel free to post either a comment or a 1-1 message on what problems you are looking to solve with our APIs.

Happy exploring!

Thanks & Regards,

The Webex Contact Center Team.

[Arunabh Bhattacharjee · Accepted solution]

How to Ask a Question 

• Follow the detailed here to ask a question: https://community.cisco.com/t5/contact-center/webex-contact-center-apis-developer-community-and-support/m-p/4558270 
• Remember to use the label : Webex Contact Center APIs

How to Subscribe to new Questions on the Webex Contact Center API Board

You can now subscribe to new questions, discussions and posts that are posted to the label : Webex Contact Center APIs.

To subscribe, Login to the developer community first - to login use the Login button on the Top Right on the navigation pane

After Signing in - Click on the Label to Subscribe to it.

Here is the link to the Webex Contact Center APIs question Label: https://community.cisco.com/t5/custom/page/page-id/customFilteredByMultiLabel/page/1?board=j-disc-dev-contact-center&labels=Webex%20Contact%20Center%20APIs 

Once subscribed, you should see the following text above.