06-13-2025 03:07 AM
Response status = 401
{"trackingId":"GTWY_a0771caf-001e-4075-88f6-e833032a4882","error":{"key":401,"message":[{"description":"Error while finding tenantId for orgId :903362ee-aaa-aaa-aaa-ssssssssss"}]}}
getting above error on calling this endpoint: https://api.wxcc-eu1.cisco.com/search GraphQL
06-14-2025 12:59 AM
Hi @Muzaffar Mahmood,
Thanks for your patience so far!
Since you've kept the OrgID hidden here, so I couldn't figure out the exact Org ID showing in the error messgae.
However checking the logs for that error trackingId, seems like the OrgID should be - 4a9e2587-81f0-40ea-8502-1093a7d2da81
Could you kindly confirm on that please.
And if that's the OrgID, then may I ask you to change the API URL domain that you're using here - https://api.wxcc-eu2.cisco.com
So, the API URL should be - https://api.wxcc-eu2.cisco.com/search
Because the orgID I provided, that comes under EU region, not under the UK region.
That's why the Data Center for this OrgID should be - Prod EU2, not EU1
But if the OrgID is actually different, then kindly let us know and we can check further.
Regards!
Sandip
06-16-2025 05:08 AM
Thank you very much it is fixed with eu2
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