Link to a message in another space / thread.

[Leandro Monteiro]

Hello!

I am building a chat bot that interacts with the user on Webex. We have a another bot, called feedback-bot, that asks the user how the bot responded. It would be very helpful if we could link the thread the user interacted with our bot in the feedback-bot message. In this way, the user could click on that link and be redirected to the thread / message and remember the context. Webex already have this built-in, but does it expose this functionality through some API?

Thanks!

[sandiban · Accepted solution]

Hi @Leandro Monteiro,
Thanks for your patience so far!
As you discussed the requirement, that'd be a good feature request for getting implemented in future, but very unfortunately it's currently not possible through API. 
You can only access a parent message ID in particular long thread of messages in a specific space, but linking the messages from separate space is currently not possible through API.

If you try to continue with the same Bot where at the end of the messages Bot can send a Card saying "was that chat helpful?" and in that card, there can be a button saying - "share Review".
And once the end-user hit on the "share Review" button, it'd take the customer to a 1:1 thread for sharing the review. This is possible though.
Please let us know for any further queries on this.

Regards!
Sandip