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Meeting transcript API return error but recording includes transcript?

Mike Palkovich
Cisco Employee
Cisco Employee
Query from in #webex4devs space:
Hi Team, I'm trying to test the List Meeting transcript api. However, I got error response as cannot find the data. {
"message": "Cannot find the data",
"trackingId": "WEBEX-DEV-PORTAL_b24f430c-591f-4c80-a458-063d1ebda6b2_52"
}
However, I'm able to see the transcript in the video recording replay. Does anyone knows what might be the issue?

The request was: https://webexapis.com/v1/meetingTranscripts?meetingId={{  meetingID_value }}

Answer:

The meetings service provides two separate types of Transcripts.  One is generated from Meeting Recordings and are available in the get-recording-details request in the REST API /recordings endpoint.
The other are generated by the Webex Assistant which will be available from the REST API /meeting-transcripts endpoint.  The Webex Assistant must be enabled in order for these Transcripts to be generated and available from this API.

In this specific case the Webex Assistant is not currently enabled.  See the following help article for instructions to enable the Webex Assistant: https://help.webex.com/en-us/article/nwl9xii/Enable-Webex-Assistant-for-Meetings-in-Control-Hub

1 Accepted Solution

Raffaele Lagana
Cisco Employee
Cisco Employee
1 Reply 1

Raffaele Lagana
Cisco Employee
Cisco Employee

Answered above