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We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...

philbell by • Cisco Employee
  • 3099 Views
  • 1 replies
  • 4 Helpful votes

I need to create a Finesse IP-Phone Agent (FIPPA) replacement for WxCC and MPP phones. Is the best way to just use an XML app with webhooks, or should I use embed the MPP Device SDK websocket setup instead? Beyond that, my real question is: If phones...

I am started to build solution for connecting and recording meetings calls. To simulate bot behavior, browser automation used. I found Webex Browser SDK, but it seems deprecated. Examples in Github repos wasn`t updated for years! I want to build solu...

BohdanM by • Community Member
  • 2203 Views
  • 4 replies
  • 0 Helpful votes

Resolved! Recording Bot

Is it possible to start recording via the API? Specifically, I need to build a Webex bot that is able to record sessions and send the recordings to an endpoint. Is this possible to do?Thanks

eliasd by • Community Member
  • 5146 Views
  • 7 replies
  • 0 Helpful votes

Hi All, I am using the API 'https://webexapis.com/v1/telephony/config/locations/<locationId>/voicePortal from https://developer.webex.com/calling/docs/api/v1/location-call-settings-voicemail/update-voiceportalI am getting the error "[Error 5620] Grou...

I have a question on the Create Task API for webex contact center. For the request body for the outboundType we have CALLBACK, OUTDIAL, and EXECUTE_FLOW as options. Under the entryPointId section it says CALLBACK would be an outdialEP and OUTDIAL wou...

bschear79 by • Frequent Visitor
  • 3025 Views
  • 3 replies
  • 0 Helpful votes

Has anybody tried connecting Power BI directly to the data in the WxCC Analyzer using an API? I keep running into issues and I just want to see if anyone has any thoughts before I abandon the idea entirely.I currently export the data into csv files a...

JayAustin by • Community Member
  • 2168 Views
  • 2 replies
  • 1 Helpful votes