We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
I have a question on the Create Task API for webex contact center. For the request body for the outboundType we have CALLBACK, OUTDIAL, and EXECUTE_FLOW as options. Under the entryPointId section it says CALLBACK would be an outdialEP and OUTDIAL wou...
Hi, where can I see a list ot the available icons to be used ion widgets, when the icon type = momentum? I mean: "nav": { "icon": "3d-object", "iconType": "momentum", ... Thanks, Victor
Has anybody tried connecting Power BI directly to the data in the WxCC Analyzer using an API? I keep running into issues and I just want to see if anyone has any thoughts before I abandon the idea entirely.I currently export the data into csv files a...
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Hi, I had the following problem:I want to search an user with GET/identity/scim/{orgId}/v2/Users and filtering with a phoneNumber. The doc (https://developer.webex.com/admin/docs/api/v1/scim-2-users/search-users) says it works like:GET/identity/scim/...
HelloI created a service app using my external administrator (following the Service App Creation: Admin Flow guide).I connected to my customers in Control Hub and authorized the service app with my external administrator.However, when I try to deauth...
I am trying to import webex space-widget into angular application by referring the doc - https://developer.webex.com/messaging/docs/widgets#space-widget Some part is loaded in the browser but for some part few API's are failing - 1. accessToken api ...
Hi everyone,I'm currently working on migrating our telephony system from Cisco CUCM to Webex Calling. Our current setup relies heavily on CUCM's ability to send an ECCP (External Call Control Protocol) request to our system, wait for a response, and ...
Hi,I have a couple of questions regarding case creation in the Webex CIF Integration with Microsoft Dynamics:1. Automatic Case Creation During a CallCan Webex Contact Center automatically create a new case in Dynamics during a call with a customer?I ...
Join us on Sept 3, 2025, at 11:00 AM EDT for an informative and interactive webinar aimed at developers, product managers, and technical decision-makers to explore the capabilities of the Webex Mobile SDK. Discover how to integrate rich, real-time co...
Join us on Aug 20, 2025, at 1:00 PM EDT for an interactive webinar where we demonstrate how Webex Contact Center SDK can transform the way you build and manage contact center solutions for your better customer experience. Through a live coding sessio...
Hi Team, I am looking for a webex API, that can allow enabling cloud connected PSTN option for a location, selecting the PSTN provider,
Hello,The following code can be used to initiate a call from a bot in the WebEx app:val intent = Intent(Intent.ACTION_VIEW).apply { data = Uri.parse("tel:1234567890") } startActivity(intent)However, it doesn't work with the WebEx Intune app.Can a...
Hello Trying to use the Bulk save Team(s) API to bulk add Teams. It is working with the exception of desktopLayoutId. Even if I specify the ID of a different desktop layout, once the team is created it is assigned Global Layout, not the layout I spec...
I'm developing a widget to capture real-time call audio transcript using Cisco provided SDK.Has anyone implemented this recently with Webex Contact Center.Looking for supported methods or sample SDK/API integrations—any suggestions appreciate
