Hello,
I am writing a web application integration with Cisco Webex Contact Center which uses a web socket to receive an event message when an incoming call is detected for the logged-in user, and displays the incoming call information on the screen. I understand that in order to create this web socket, I have to place a POST call to the notification/subscribe endpoint. All calls to the API require an authenticated Bearer token, which is retrieved through the OAuth authentication method. From the notification endpoint documentation, I need to request the cjp:user scope, which I am doing.
However, during the OAuth flow, after entering the username and password for a user in my sandbox, I keep getting a "No user entitled service in request scopes" error.
How do I fix this? I would like to implement this websocket for any user in the contact center, not just admin users.
Thanks for any help,
Alfredo
