09-01-2025 05:32 AM
I'm developing a widget to capture real-time call audio transcript using Cisco provided SDK.Has anyone implemented this recently with Webex Contact Center.Looking for supported methods or sample SDK/API integrations—any suggestions appreciate
09-04-2025 05:24 AM
@Sachin Agrawal We have the Captures API where you can pull transcripts but these are not real-time (task needs to be ended). We have a native feature where you can Enable real-time transcripts for agents, might be something to consider.
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