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Please suggest on how to get real-time Call Transcription with SDK

Sachin Agrawal
Level 1
Level 1

I'm developing a widget to capture real-time call audio  transcript using Cisco provided SDK.
Has anyone implemented this recently with Webex Contact Center.
Looking for supported methods or sample SDK/API integrations—any suggestions appreciate

 

 

 

 

 

1 Reply 1

Janos Benyovszki
Cisco Employee
Cisco Employee

@Sachin Agrawal We have the Captures API where you can pull transcripts but these are not real-time (task needs to be ended). We have a native feature where you can Enable real-time transcripts for agents, might be something to consider.