Questions around the GraphQL Search API
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10-17-2023 02:12 PM
We have a Webex Contact Center sandbox and I am in the process of testing out the Search API. I am looking at samples on github
We are currently using Webhook subscriptions to create detailed Task call legs (IVR Leg, First Agent A leg, Transfer to Agent B leg, etc.) instead of Task Summary that comes with the existing API. However, Webhooks cannot be relied on 100% to accomplish this and some of the GraphQL query types might make it more reliable.
There are two schema queries in particular I am trying to get data from, but am having trouble with:
- AgentActivty: This looks interesting, but I am having trouble using it with the GraphQL queries. Are there samples you can point me to?
- taskLegDetails: I tried using the sample provided here, but it always comes back with zero data while I can get data from "task" and "agentSession".
Any assistance would be appreciated.
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Webex Contact Center APIs
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07-10-2024 03:18 AM
@BlakeR let us know if you still need help with this old topic. Thanks
