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Save record in API Create Call queue

Nedra
Level 1
Level 1

When i created a call queue (API: POST : https://webexapis.com/v1/telephony/config/locations/{locationId}/queues?orgId=) for location in the organisation and i want to save an announcement file to be played as overflow greetings.

CallQueue.png

it returns this error  : 

{"errorCode":6571,"message":"[Error 6571] The announcement does not exist : gr2edqp99q@eun10.bcld.webex.com:aaaa.wav","errors":[{"errorCode":6571,"description":"[Error 6571] The announcement does not exist : gr2edqp99q@eun10.bcld.webex.com:aaaa.wav"}],"trackingId":"ROUTER_63F8965C-B8CA-01BB-0127-0AFDEA2A0127"}

How save a call queue announcement file in this Api ?

 

1 Accepted Solution

dtibbe
VIP Alumni
VIP Alumni

Is the filename you provided available in the list of announcement files? 

You cannot upload custom files via the API at the moment, so the file must already exist 

View solution in original post

4 Replies 4

dtibbe
VIP Alumni
VIP Alumni

Correct. That endpoint lists all existing announcement files for the location. You can just refer to existing ones

Okay, Thank you 

dtibbe
VIP Alumni
VIP Alumni

Is the filename you provided available in the list of announcement files? 

You cannot upload custom files via the API at the moment, so the file must already exist 

Thnak your response @dtibbe ,

Does the file need to exist in this API beforehand?

le must already exist in this APICallQueue.png