Trying to enable user via SCIM 2.0 API but returning active=false
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12-09-2024 09:46 AM - edited 12-09-2024 08:30 PM
Hi Team,
I am trying to enable user by setting active=true in request but I am getting active=false in response.
I am using https://developer.webex.com/docs/api/v1/scim2-user/update-a-user-with-patch API.
Request:
Response:
Screenshot:
I have reported similar issue for Create User use case.
Please find below thread
https://community.cisco.com/t5/webex-for-developers/status-remains-inactive-though-quot-active-quot-parameter-value/td-p/5232926
Please suggest and advise.
Thanks,
Prashant
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01-02-2025 06:38 AM - edited 01-02-2025 06:39 AM
There looks to be a support ticket for this that you opened, ticket #129949. We're looking into both POST and PUT issues through that. We'll keep you updated in the ticket as we get further information (currently with Engineering teams for further investigations).

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12-11-2024 07:21 AM
Users have to validate their account using the activation email.
If you see this:
"accountStatus": [
"pending"
],
It should mean the user needs to click the link in the activation email to verify their email and activate the account.
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12-12-2024 06:14 AM - edited 12-12-2024 06:15 AM
Hi @Jeff Marshall ,
It was not the case previously, account was getting created with status "Not verified" not with status "inactive".
I have lots of account created with status "Not verified". (Ideally, logically, which is correct, which mean user has not verified the account by clicking on activation link).
@cawinter also given +1 on this problem, please find attached screenhot.
Could you please recheck and confirm?
Thanks,
Prashant
