04-22-2025 08:14 AM
I am trying to connect developer sandbox with salesforce connected app via Integration option.
I already created salesforce app (with client ID and private key) but when i insert the same thing in WebEx CC it gives me this error
Referrer: Control Hub notification toaster-links
Browser URL: https://admin.webex.com/wxcc/integrations/connectors
Control Hub Build: 20250421-6bf3106
View Org ID: 8e096255-abfb-48e4-a6f0-0826457bc992
Logged-in User ID: 30f808c9-fbfd-4fdc-a833-472f2f559f92
Logged-in User Org ID: 8e096255-abfb-48e4-a6f0-0826457bc992
Logged-in User Clock UTC: Tue, 22 Apr 2025 12:16:23 GMT
Customer Type: Pending
While setting up the Salesforce connector in Webex Contact Center, I get the message: ‘Connector could not be created. Please try again.’
The debug info shows ‘Customer Type: Pending’. Can you confirm if our WxCC sandbox tenant is fully provisioned and connector-ready?"
Solved! Go to Solution.
04-23-2025 03:50 AM
@rasahu we have replied to the support case you also opened. Please reach out to us through the case if you need further assistance.
04-23-2025 03:50 AM
@rasahu we have replied to the support case you also opened. Please reach out to us through the case if you need further assistance.
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