userconfig/sessionTypes not getting assigned to user

[prashant-chinchkar]

Hi Team,

I have queried the sessionTypes using https://developer.webex.com/docs/api/v1/session-types/list-site-session-types API and received below response:

{
  "items": [
    {
      "id": "3",
      "shortName": "PRO",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Pro Meeting",
      "type": "meeting"
    },
    {
      "id": "9",
      "shortName": "ONS",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Online Event",
      "type": "EventCenter"
    },
    {
      "id": "11",
      "shortName": "TRS",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Training session",
      "type": "TrainingCenter"
    },
    {
      "id": "13",
      "shortName": "SC3",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Remote Support Session",
      "type": "SupportCenter"
    },
    {
      "id": "16",
      "shortName": "AUO",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Webex Personal Conference",
      "type": "meeting"
    },
    {
      "id": "220",
      "shortName": "ONS",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Event 1000",
      "type": "EventCenter"
    },
    {
      "id": "522",
      "shortName": "TRS",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Training 1000",
      "type": "TrainingCenter"
    },
    {
      "id": "564",
      "shortName": "PRO",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Pro 1000",
      "type": "meeting"
    },
    {
      "id": "565",
      "shortName": "SC3",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Support 1000",
      "type": "SupportCenter"
    },
    {
      "id": "652",
      "shortName": "PRO",
      "siteUrl": "sailpointsiteadmin.webex.com",
      "name": "Pro-End to End Encryption_VOIPonly",
      "type": "meeting"
    }
  ]
}

After this I am using https://developer.webex.com/docs/api/v1/session-types/update-user-session-types this API to Assign session types to specific users.
Below is the request:

{
  "siteUrl": "sailpointsiteadmin.webex.com",
  "personId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS84MzI2ZjlmNC01MGFlLTQ0ODMtOTczZS04YzNkYmQyMTQxNjc",
  "email": "john.andersen1@gmail.com",
  "sessionTypeIds": [
    "3","16"
  ]
}

And response received:

{
    "personId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS84MzI2ZjlmNC01MGFlLTQ0ODMtOTczZS04YzNkYmQyMTQxNjc",
    "email": "john.andersen1@gmail.com",
    "siteUrl": "sailpointsiteadmin.webex.com",
    "sessionTypes": []
}

As I can see, sessionType is not got assigned to user. In response, sessionType doesn't got listed though request is successful.

Could you please check and assist?

Thanks,
Prashant

 

[sandiban · Accepted solution]

Hi @prashant-chinchkar,
Thanks for your patience so far!
So, I checked the User Account: "john.andersen1@gmail.com" which belongs to the Org: "SAILPOINT" and currently I can find the User profile is not yet verified.
He should have received a email from Webex in that Gmail account with a authorization code and ask him to validate his profile first with that Code. Currently in Control Hub - it's showing as "Not verified" profile. <shared screenshot from Control Hub>

Now coming to the next step, from the API request - I can find you're trying to assign the SessionTypeID - 3 and 16 to this User, however the Webex siteUrl is used in the API Request is - 

"sailpointsiteadmin.webex.com"

Currently this User: "john.andersen1@gmail.com" doesn't have access to this Webex Site, his default site is - "sailpoint.webex.com" <please check the below screenshot for reference> -

If you want to assign the sessionID according to the Site - "sailpointsiteadmin.webex.com", then kindly update his default Webex site to this Site URL using the API - https://developer.webex.com/docs/api/v1/meeting-preferences/update-default-site
And then try to assign those SessionType IDs to that Webex Site URL, that should work fine then.

Please let us know for any further assistance.

Regards!
Sandip