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Webex Calling API Get active calls to Auto Attendant

ChadH63728
Level 1
Level 1

Attempting to get active calls to the auto attendant. https://webexapis.com/v1/telephony/calls works for calls to users but doesn't show anything for calls connected to the AA. Is there a different API for AA's?

2 Replies 2

ChadH63728
Level 1
Level 1

It seems like that API only shows active calls for the user issuing the api request. How do I see active calls for the entire org, but specifically the AA?

There isn't an API to specifically pull calls that went through an AA as these usually are forwarded elsewhere by the AA. But the https://developer.webex.com/docs/api/v1/reports-detailed-call-history/get-detailed-call-history API might be a good option to check which calls went through an AA, there is a User type field which returns the type of user (user or workspace) that made or received the call and that can be an AA.