12-16-2024 05:46 AM
Attempting to get active calls to the auto attendant. https://webexapis.com/v1/telephony/calls works for calls to users but doesn't show anything for calls connected to the AA. Is there a different API for AA's?
12-16-2024 06:01 AM
It seems like that API only shows active calls for the user issuing the api request. How do I see active calls for the entire org, but specifically the AA?
01-02-2025 06:19 AM - edited 01-02-2025 06:19 AM
There isn't an API to specifically pull calls that went through an AA as these usually are forwarded elsewhere by the AA. But the https://developer.webex.com/docs/api/v1/reports-detailed-call-history/get-detailed-call-history API might be a good option to check which calls went through an AA, there is a User type field which returns the type of user (user or workspace) that made or received the call and that can be an AA.
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