Hi,
We are a company that builds Analytics software and are looking to integrate with Webex. We started our journey with a sandbox environment and configured up to the point we can make “Call on Webex” call types between the users.
Our main issue at the moment is that we can’t get call records listed under Detailed Call History Admin UI or API calls(https://developer.webex.com/docs/api/v1/reports-detailed-call-history/get-detailed-call-history ) :
Following message is displayed din Admin UI: Note this dashboard shows Webex Calling calls only. Calls made on the Webex app, using the "Call on Webex" option are not included.
Doing some research on this matter it seems we need to enable PSTN licence, we tried this, but we got stuck when assigning numbers and we don’t know how to move forward.
Can someone help us move forward with this?
Is this a limitation of the Sandbox environment?
Is there another way to get data in the system for Detailed Call History?
