Webex contact center API call routing

[rmanakadav]

Hi Team,

I am new to webex API's .can i know how we can achieve below request using API .

Users can call a particular number and enter an agent extension and then the call will get routed to that particular agent based on the extension entered .basically need to verify agent details based on the extension caller entered and if can able to find the agent details need to route call to that agent .if no agent details found disconnect call. 

Please let me know

[Janos Benyovszki]

@rmanakadav should be possible to do something like that using the Flow Designer. In order to understand more about how Routing works  in CC, please see below links:

•  https://help.webex.com/en-us/article/np2fdx/Understand-Routing-and-Queueing-in-Webex-Contact-Center 
• https://help.webex.com/en-us/article/nhovcy4/Build-and-manage-flows-with-Flow-Designer
• https://help.webex.com/en-us/article/n5595zd/Webex-Contact-Center-Setup-and-Administration-Guide