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Hi All,
I am new to Webex auto attendant and call queues ,we have configured an auto attendant in Webex control hub which will play a welcome message and then ask caller to select from two options .Option 1 will route to a call queue and for option 2...
Hi Team,
I am new to webex API's .can i know how we can achieve below request using API .
Users can call a particular number and enter an agent extension and then the call will get routed to that particular agent based on the extension entered .basic...
Hi Team,
can i know what will be the standard qualification time for abandoned calls in webex contact center .
As per cisco document for analyser report ,Abandoned call definition as below for "Queue Abandoned report"
Abandoned
The number of calls...
Hi Team ,
There was a strange issue experienced for one of the agent using Webex Agent desktop .
Agent received a call and call dropped as it came through and went as abandoned and then call came through to the same agent a few seconds after that.
wh...
Hi All,
we are facing an issue with Hunt group settings as below
in the hunt pilot configuration we have given forward hunt no answer to a unity number(20562) where it will play a greetings .
but while testing its showing dialling the unity number(2...
thanks @Janos Benyovszki
for the specific requirement i think need to use API .example scenario as below .
calling number :02094059504
agent extension:33908
1. when caller calls 02094059504 system will request to enter the agent extension 33908
2. ...
thanks @Enes Simnica also one more thing noted is that for the first call which disconnects ,from analyser report we can see the agent name getting added but the skill profile showing as N/A . We mention the skill profile commonly under team setting...
thanks @Maren Mahoney
this issue resolved now .i have added the forward routing rule in CUC . Sorry for the confusion there is no voicemail for hunt pilot number . Requirement is just to forward calls to 20562 when no one available in hunt group to ...
