Hi All, I am new to Webex auto attendant and call queues ,we have configured an auto attendant in Webex control hub which will play a welcome message and then ask caller to select from two options .Option 1 will route to a call queue and for option 2...

Hi Team, I am new to webex API's .can i know how we can achieve below request using API . Users can call a particular number and enter an agent extension and then the call will get routed to that particular agent based on the extension entered .basic...

Hi Team, can i know what will be the standard  qualification time for abandoned calls in webex contact center . As per cisco document for analyser report ,Abandoned call definition  as below for  "Queue Abandoned report" Abandoned The number of calls...

Hi Team , There was a strange issue experienced for one of the agent using Webex Agent desktop . Agent received a call and call dropped as it came through and went as abandoned and then call came through to the same agent a few seconds after that. wh...