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wrong location numbers assigning attempts do not have specific error

slabbe
Level 1
Level 1

when trying to update a user with a number that is not in the correct location, no error is returned, and number is not modified.

On alternate extensions, we have error but not clear message.

[Webex] Error 502 (/v1/telephony/config/people/[id]/numbers) Bad Gateway {"message":"The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request.","errors":[{"description":"The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request."}],"trackingId":"[trackingId]"}

can you return an explicit error on wrong location number creation attempts?

1 Reply 1

Raffaele Lagana
Cisco Employee
Cisco Employee

Hi,

If you haven't already created a ticket for this with us, I would recommend doing so. You can email us at devsupport@webex.com with a description of the issue and that will create a ticket on our side. We would need to do a thorough investigation on this and possibly we'll need to engage Engineering, so a ticket would be required. Thanks.