We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
I am interested in using webex bots or anything else that would take a body of an email and post it into a webex room. We have automated emails that come from a system and I would prefer those to be in a webex space that would get noticed sooner.
Hi, We have built multilingual DialogFlow CX Agent. In WxCC flow designer, we collect option to and select language then passing it to CX Agent.The value going as queryParams instead of queryInput ( DF request queryInput payload should have language...
Hi, We are working on Integrating the Google BOT VA with WCC VA Node. All the events are handling by Handled outcome only. How do we use Escalated outcome to escalate to Desktop Agent? what triggers it to use this outcome? Any examples pl suggest. Th...
Unknown Error: ReferenceError: process is not defined Getting above error after installing below package: npm install --save @webex/widget-recents In Webpack.config added below fallback: resolve: { extensions: ['.js', '.ts', '.tsx'],...
Hi, I am looking for a solution for a customer. in UCCX they could dial in a phone number and have "an emergency state" activated. which pushed the calls to voicemail group. How can I replicate this in WebEx Contact Centre? not in webex control hub, ...
Hello,I have some automations on Powerautomate that were working perfectly for months.Suddenly starting May 31st a lot of post are not showing the preview of the attached file (PNG).This is very random... some times same post works perfectly and so...
I want to add our Lab CUBE as a Webex Managed Gateway. I followed the guide step by step and when running the tclsh command, i get back:lab-cube-1#tclsh https://binaries.webex.com/ManagedGatewayScriptProdStable/gateway_onboarding.tclcouldn't read fil...
Hello again, Webex Developers! As usual, we’ve gathered a lot of great updates, announcements, and other interesting tidbits in this month’s newsletter. So, let's jump right in and check out the latest stories. Webex for Developers Sessions at Cisco...
This is the logic to get the access token using the integrated app.authorization urlhttps://webexapis.com/v1/authorize?client_id=[client_id]&response_type=code&redirect_uri=https%3A%2F%2Flocalhost%2Fapp%2Ftest%2Fcallback&scope=identity%3Atokens_read%...
Hi, As per subject title, I am able to query of ANI within certain number of time. But I need to query this based on per IVR level.
Want to get a quick overview of - what are time zones, UTC and DST- How are they linked and how do they influence each other- Plus examples for the Webex platform and PythonCheck out this community blog: Time zones, UTC and DST explained
Hello,I'd like the content of the Adaptive Card to be cleared once the user click submit (like Microsoft Teams does).I found someone having the opposite behavior where he wants the content to be kept (https://community.cisco.com/t5/webex-for-develope...
So we want to integrate webex chat in our company platform. My task is to identify if cisco has the right api which can do what we want.1. I see that we can the integration API. Essentially there will be a "authorize company to webex chat" , the user...
Hello,I am currently using the iOS Webex SDK to allow users of my app to join a call to communicate with customer support through video chat, however it seems that more than one user can join a call. This leads to the situation in where whoever is sp...
When using the API to send a message, the sender is not me but the app.How can I make it look like I sent it?access_token is generated with Client ID and Client Secret registered in Intigrations App.- Sender is App- Sender is UserI want to use API ca...
