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Cannot expand left pane and missing "Filter By" button in Webex Teams

j.s.
Level 1
Level 1

 

Webex Teams - Version: 3.0.16605.0

OS: Windows 10

 

Please refer to screenshot below.

 

I could not expand or contract the left-pane to my preferred size by dragging the border highlighted below in the red rectangle with my mouse. I just want to have the left-pane widened slightly more. I was able to do this before but unable to for the past few days but just ignored it. I have resorted to "Compact View" so that I can see the names of the spaces and contact on the list.

 

I also lost the "Filter By" button which is normally in the area below highlighted in the yellow rectangle.

 

All spaces / connections are blanked out in orange colour for privacy reasons.

 

 

image.png

1 Accepted Solution

Wade H.
Spotlight
Spotlight

That's definitely weird. I would try the following things:

  1. Exit and restart the app / reboot computer
  2. Reset the local database (Profile pic -> Help -> Health Checker -> Reset Database)
  3. Uninstall and reinstall the application. Clear your Webex cache before re-installing. Download the latest version from https://www.webex.com/downloads.html 

View solution in original post

2 Replies 2

Wade H.
Spotlight
Spotlight

That's definitely weird. I would try the following things:

  1. Exit and restart the app / reboot computer
  2. Reset the local database (Profile pic -> Help -> Health Checker -> Reset Database)
  3. Uninstall and reinstall the application. Clear your Webex cache before re-installing. Download the latest version from https://www.webex.com/downloads.html 

 

I only tried option [2] and that solved the issue.

 

Can't try option [3] as it is pre-installed by corporate administrators

Didn't try option [1] 

 

Thanks.