confusing error message

[Balthasar-Max Althaus]

Hello everybody,

sorry, if it might be a stupid question, but I receive a confusing error message from webex, when I try to add some person to a meeting.

1. I created a space and want to add som attendees. By accident I deleted 4 of them and tried to add them again.

2. the following message is shown (in German, so I tried to translate it):

"This person cannot be added to the meeting. Cannot connect to 'attendees email address' at this time. It may be a temporary issue or communication is restricted by policy"

Our company has the maximum license for webex.

These Attendees have already been added to the room and were by accident deleted from the room.

When wenn added them the first time, there were no restrictions in their company concerning webex.

So, if somebody knows a way to get them back in, I would appreciate it.

Many thanks in advance for your help

[josviz]

Hello @Balthasar-Max Althaus ,

Is the issue still present if you use web.webex.com to add those users? This might be related to https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr49031

Verify you are on the latest Webex app version. Also, verify if those users are still active or that no new restrictions were configured. If you send me more details i can help you if needed.

cheers,

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[Balthasar-Max Althaus]

Hi josviz,

thank you for your reply.

I checked the link you provided to me. 

The webex accounts exist

All moderators receive the same error message

And I checked the control hub. Everything is fine there as well.

We found, that one day later two of 7 attendees were able to be added again.

So it seems to be a temporary thing, maybe related to all the changes like integrating meetings into webex?

However, your check via this link was helpfull to find some bugs, anyway.

[josviz · Accepted solution]

Hey @Balthasar-Max Althaus ,

I'm glad the issue was fixed. If the issue came back feel free to open a TAC case and we will investigate further.

Thanks,

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