Green screen instead of camera

[N.Oldenburger-2]

Some users get a green screen instead of their camera view when they are in a meeting with other users. They can see their own camera view but others only see a green screen instead of the camera. We checked the internet connection (

https://mediatest.webex.com/#/main) which was fine in all aspects. Camera works fine in other applications such as Microsoft Teams.

Any ideas why this could be and how to solve it?

[Fritz_H]

Did you try to disable Hardware acceleration in the Camera-Settings?

https://help.webex.com/en-us/n3t9lrab/Select-Advanced-Video-Settings-for-Webex-Meetings

[roboras]

hello

i have had the current issue for at least 3-4 weeks.  have you been able to resolve the issue?  If so, could you please share how you were able to successfully solve it?

thanks in advance~

[kndskelton]

I'm wondering if this is related to a known Webex bug.. Virtual Background Crashes Webex ClientCSCvv88245