HELP!! on Webex recording issue

[agascone]

Dear community

I'am experiencing a weird behaviour of Webex Meeting when recording a call

the most of the time I get a video with a message screen instead of the actual recording. See the picture below

In addiction in my account's prefs I don't see the usual recording options as I would expect (see below the expected options)

But I only see as shown in the picture below

Can someone help me out with this problem? I can't really get what I'm doing wrong

Thank you very much in advance for your support and help!!

[skilambi]

Check if site admin or control hub has the feature turned on

https://help.webex.com/en-us/nrsx5hy/Video-Centric-Recordings-in-Cisco-Webex-Site-Administration

[agascone]

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@skilambi wrote:
Check if site admin or control hub has the feature turned on

https://help.webex.com/en-us/nrsx5hy/Video-Centric-Recordings-in-Cisco-Webex-Site-Administration

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Hi, thanks for your reply and support

unfortunately none of the options mentioned in the link you shared (Enable video-centric recording setting) is available in my settings' panel! 

[Gianluca Fedele]

I have same issue, but in my case videocentric recording is activated in administration site.

What else can I check?