Imagine being ignored and multiple tickets closed over several years for the same issue? Cisco caused so much confusion when they took Netacad under the same SSO that I gave up. I let my CCNP expire and moved on to greener pastures; I am tempted to bring legal action, but I am certain they would not care. It would just go into some infinite ticket queue.
The final straw for me was when I finally landed my first large customer, I could not submit the quote with all discounts applied, such that I was no longer competitive on Cisco products even with CCNP and Firejumper-they were completely unaware of each account and they exist in a vaccum-I could get the CCNP discount or the Firejumper-but not both. I open tickets for one account and they call it a duplicate of earlier cases and close it lol. I am done with with Cisco until this is fixed-probably never. ISC2.org is so much nicer and easier to work with. Calling Cisoc Labrynth would be a compliment.
