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Sharing an application window

verasme
Level 1
Level 1

I have a large, high resolution monitor (2560x1600) and when I share an application window in a meeting the other users can see my application but it does not fill the screen share area. They just see a blank area all around my shared window which makes the whole idea of sharing a window kind of pointless. Why doesn't Webex automatically stretch that shared window to fill the whole area on the viewer's end? People then complain that my text is too small because I have a large monitor and they do not. This could be easily resolved if Webex didn't waste the screen space available and stretch the shared window to fill the area on the receiving end. Here's how it looks on a viewer's iPhone. It does the same on Windows and Mac viewers even if they set their Webex clients to full screen.

 

 

IMG_4054.jpg

3 Replies 3

Mike_Brezicky
Cisco Employee
Cisco Employee
unfortunately, this has been a long term issue ever since 4k screens started popping up.

There has been a bug report published -https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz29619/?rfs=iqvred

The only doc I see tells the user to switch resolution down to 1920x1080 - https://help.webex.com/en-us/WBX000027083/Does-Webex-Support-High-Resolution-Video-Displays

This would be a great topic to add into the Product Ideas - https://ciscocollabcustomer.ideas.aha.io/ With it being newly created, Cisco has more eyes on this than normal.

Is the screen-sharing feature considered dead? How is the only solution to share something from a 4K monitor still, to turn-down my screen resolution to 1920x1080? My screen is 42 inch. That's ridiculous.

I cannot share any content from our development environment to any colleague because everything is blurry on their side even when it's centimeters big on my side.

When I shrink my application window and use "Share application", it is the same problem, even if the actual window size is now smaller than 1920x1080 pixels.

Please Webex what is going on here? I feel like 10 years in the past!

Wow! I can't believe this is still an issue. My monitor is 2560x1600 and it is about 10 years old. Seems like they didn't give this much thought. Zoom solved this problem a long time ago.