Still Receiving Meeting Reminders for Cancelled Meetings

[MJ2037]

Even though a meeting has been canceled, the pop up Time to Join meeting reminders still appear.  How do we stop these from appearing for cancelled meetings (because it gets confusing as to whether or not the meeting was actually cancelled). Thanks in advance for your help.

[wrb · Accepted solution]

Can you tell me a little more about your setup?

Are you using Exchange on-premise or Exchange in the cloud (aka M365)?

Also if on-premise I'm assuming you are using the new Webex scheduler?

If on premise & Webex scheduler - I think I have your answer.

If you need to cancel your Outlook invite which includes a Webex meeting, please follow these steps (at least this is working in our org)

• Open the Outlook calendar invite for the meeting to be canceled
• Click Webex Preferences
• Click Remove Meeting
• Then click Cancel meeting, note you’ll get a warning message that the item has changed and would you like to continue, click YES
• Send Cancellation via Outlook

[MJ2037]

Thanks! I just tested it and it worked!